Shipping Policy

Shipping Policy

This policy explains how orders are shipped by Havenlli.

1. Shipping areas:

Havenlli ships to the UK, Europe and other international destinations, subject to logistics availability.

2. Delivery times:

The estimated delivery time is 5 to 12 working days, though this may vary depending on the region, as some areas may take between 2 and 3 weeks due to geographical location, logistics demand and factors beyond our control. Throughout the process, you will receive updates so you can track the status of your order with peace of mind. Delivery times may vary depending on:

Recipient’s location.
Customs procedures.
Remote or hard-to-reach areas.

The delivery times provided are estimates and not guarantees.

3. Processing:

Orders are processed within 1 to 3 working days after payment confirmation.

Orders are not processed on Sundays or public holidays.

The delivery period begins once the order has been dispatched.

4. Tracking:

Once the order has been dispatched, the customer will receive an email containing the following information:

The tracking number.
The carrier’s details.

It may take up to 48 hours for the tracking information to be updated in the carrier’s system.

5. Customs, taxes and duties:

For international orders, taxes, customs duties or local charges may apply; these are the customer’s responsibility, in accordance with the legislation of the country of destination.

6. Undelivered orders:

Havenlli accepts no liability for orders that cannot be delivered due to:

An incorrect or incomplete address.
The customer’s failure to collect the order.

In such cases, additional charges may apply for redelivery.

7. Delays:

Havenlli is not responsible for delays caused by:

Customs procedures.
Strikes.
Weather conditions.
Carriers or external factors beyond our control.

8. Customer Support:

For any queries regarding the dispatch of your order, please contact us at the following address:

help@havenlli.com