Shipping Policy

Shipping Policy

This policy explains how orders are shipped by Havenlli.

1. Shipping Areas:

Havenlli ships to the United Kingdom, Europe, and other international destinations, subject to logistical availability.

2. Delivery time:

The average delivery time is 5 to 20 working days, which may vary according to:

Recipient's location.
Customs procedures.
Remote or difficult to access areas.

The delivery times provided are estimates and not guarantees.

3. Processing:

Orders are processed within 1 to 3 working days after payment confirmation.

There is no processing on Sundays or public holidays.

The delivery time begins after the order is shipped.

4. Tracking:

Once the order has been shipped, the customer will receive an email with:

The tracking number.
The carrier's information.

Tracking may take up to 48 hours to update in the carrier's system.

5. Customs, Taxes and Fees:

For international orders, taxes, customs duties or local charges may apply, which are the responsibility of the customer, in accordance with the legislation of the destination country.

6. Failed deliveries:

Havenlli is not responsible for deliveries that are not completed due to:

Incorrect or incomplete address.
Failure of the customer to receive the order.

In these cases, additional fees may apply for reshipment.

7. Delays:

Havenlli is not responsible for delays caused by:

Customs procedures.
Strikes.
Weather conditions.
Carriers or external factors beyond our control.

8. Customer Support:

For any questions regarding the shipment of your order, please contact us at:

help@havenlli.com